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Amazon Echo (2019) review: Can't touch this

It’s fair to say that the original Amazon Echo changed the world when it launched in 2015. It introduced the notion of a smarter speaker, with Alexa offering voice control and smart skills that left traditional speaker and radio manufacturers falling over themselves to keep up. While Google had its own AI system that could rival Alexa, it’s lacked the pace of launch for Echo devices.

The humble Echo is now in its third-generation format for 2019. Having dominated the smart speaker market for the last few years, the new Echo is perhaps the most important one that Amazon has ever announced. Here’s why.

A plus design

  • Dimensions: 148 x 99 x 99mm / Weight: 780g
  • Colours: Charcoal, Heather Grey, Sandstone, Twilight Blue

It might be a bit of a strong statement to say that this is the most important Echo so far, but it’s true. The design moves up in quality over previous devices at this price point, adopting the solidly-built 2018 Echo Plus looks, making it wider and more adeptly executed than the second-gen Echo.

echo show review

The second-gen Echo tried to sell itself on changeable covers and coming in at a price point that was hard to ignore. It wasn’t as compelling as the first-gen Echo or the Plus that it launched alongside for a number of reasons, all of which are now laid to one side.

The third-gen Echo comes in a range of colours – black, grey, white or blue (to not give them their overly fancy marketing names) – but the design is much improved, because it basically is the old Echo Plus. There is no rotation ring to change the volume like the first-gen devices, as Amazon now sticks to buttons on the top.

Those include a mute button – accompanied by a red ring of illumination so you can see that your privacy is being protected – and there’s also an Alexa button you can use to trigger Alexa without using a spoken hotword, as well as for some manual functions, like triggering setup.

echo third-gen review

So overall, it’s a big win – especially considering that the Echo Plus costs $149.99/£139.99 and the only difference is that the more expensive speaker has a Zigbee controller in it.

Audio and sound quality 

  • 3.0-inch woofer, 0.8-inch tweeter
  • 3.5mm input or output
  • Bluetooth connectivity
  • 360-degree sound

Aside from the design, the biggest change to the third-generation Echo over the first and second-gen models is in sound quality. This new Echo has the same sound hardware as the Echo Plus (an 0.8-inch tweeter and a 3.0-inch woofer), the drivers arranged in a speaker housing that gives 360-degree audio, so you can place the Echo in any room, in any position, and benefit from its audio equally.

It’s a big boost in the performance of the Echo, now delivering much richer and more powerful bass. It’s no overbearing, but where the second-gen Echo could come across as a little thin, this new model is much more satisfying.

echo review

There are bigger and better speakers available, of course – and the Echo Studio is Amazon’s new step-up proposition in this regard – but the Echo doesn’t have to work in isolation. It can be grouped through the Alexa app for multi-device music and it can also be stereo paired and combined with the Echo Sub too, if you’d like.

This is where it gets a lot more interesting, because the third-gen Echo can be stereo paired with another third-gen Echo or with the 2018 Echo Plus. Yes, if you bought the Echo Plus, you’ll now be able to add a stereo partner for not a lot of money. Basically, you can buy two Echo devices to stereo pair for about the same as you might pay for the nearest competitor, the Sonos One

There’s plenty of volume from the 2019 Echo – certainly enough to fill an average room – and fidelity is maintained at higher volumes. Yes, turn it up too loud and you’ll get some distortion, especially when the bass starts to get a little forced, but for most people that’s unlikely to be a problem.

There’s also a 3.5mm input or output, meaning you can choose how to use your Echo – working as a speaker from an external input or to use its smart skills output to another device. It’s an expensive way of doing the latter – the Echo Input is a fraction of the price – but such options add versatility that other speakers lack. Then there’s Bluetooth, which essentially does the same thing: connects to another speaker but without the wires.

echo review

So that’s great sound performance at a price that’s hard to ignore, as well as the flexibility to choose how you setup or use your speaker. Consider too that the range of options for sources is also expanding. Not only do you get a great experience from Amazon Music or Spotify, but it supports Deezer, TuneIn and Apple Music, as well as many other services, like BBC Sounds.

We maintain that the Spotify experience is the best, thanks in part to how well Spotify manages itself across multiple platforms, but other services like Amazon Music or Apple Music have the advantage of allowing you to play different music on different Echo devices if you have family subscription, which is something to consider if you have a home full of music listeners.

Alexa, jump through hoops

  • Alexa voice controls

Alexa has been the shining star of the Echo family for some time and continues to add functionality and options to what you can do with your Echo. While it’s not always as smart as its closest rival, the Google Assistant, we do prefer saying “Alexa” to “Hey, Google” – because it just feels more natural.

As we mentioned, there’s no Zigbee controller in the Echo, meaning that the Echo Plus has a skill that this device doesn’t – and that’s the ability to control a range of smart home devices (lights, plugs, heating, for example) without having to set them up with hubs and other apps.

It’s perhaps a bit of a niche offering anyway, as it’s far easier to setup those devices as the manufacturer intended and then connect them to Alexa using the appropriate Skill. We’ve used the Echo to work with Ring, Arlo, Hue, Hive and a number of other platforms and it all works wonderfully without the Zigbee controller – you just have to link things up via the Alexa app.

echo 2019 review

And it’s that app that lies at the heart of the Echo experience. As the range of skills on offer has expanded over recent years, so too has the scope of the Alexa app. It’s from here that you can use your phone to control the whole Alexa experience, using Alexa Calling, defining your preferences, linking things up with those additional Skills, as well as changing things like the hardware preferences.

The Alexa app isn’t the fastest app on any smartphone and there is room to improve the experience here for those who are heavy users of the app. If you have a whole home setup with lots of Echo devices and lots of compatible smart home devices then that can get a little irritating, as it can take some time to load and move through the pages to things like settings. But generally speaking, once you’re setup, you can get away with not using the app too often.



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